FAQ
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QUESTIONS & ANSWERS
Frequently Asked Questions
What type of junk can you take?
Where exactly does my junk go?
Wouldn't I be better off renting a dumpster?
What's your preferred method of payment?
We pride ourselves in being a full-service junk removal service. We’ll take just about anything from your home or business as long as it’s non-hazardous and can be lifted by one of our two-man teams.
What type of junk can you NOT take?
What type of junk can you NOT take?
Unfortunately we cannot take everything. We won’t take certain items if they’re too hazardous for the environment or for the physical well-being of our team members. Medical waste and pesticides would be two examples.
Where exactly does my junk go?
We strongly believe in and follow environmentally responsible waste management principles. We make every effort to repurpose, recycle, and donate to charity whenever we can. After separating your items by “material type” and loading into our trucks accordingly, each item has its own facility to be dropped off at.
Wouldn't I be better off renting a dumpster?
You could rent a dumpster, but your lower back and wallet might not like it! It would also sit in your front yard or driveway for weeks. We do all the heavy lifting for you when you hire us.
What's your preferred method of payment?
After completing each job, we prefer to receive cash or a check. However, we can accept credit or debit card payment if it’s more convenient for the customer.
How quickly can you schedule a pickup?We strive to accommodate our customers' schedules as much as possible. Typically, we can schedule a pickup within 24 to 48 hours of your request, depending on availability.
Are there any items you charge extra for?
While we have transparent pricing, some items may incur additional charges due to their size, weight, or disposal requirements. We'll inform you of any additional fees before starting the job.
Do I need to be present for the junk removal?
It's preferred for someone to be present during the junk removal process to ensure everything is taken as requested. However, if you're unable to be present, we can discuss alternative arrangements beforehand.
Can you provide a quote over the phone?
We can provide estimates over the phone based on the information you provide about the items you need to be removed. For an accurate quote, we may need to assess the items in person.
Do you offer any discounts for recurring services?
Yes, we offer discounts for recurring services or for multiple jobs booked at once. Please inquire about our special rates when scheduling your appointment.
How do you ensure safety during junk removal?
Our team is trained in proper lifting techniques and safety protocols. We also equip them with protective gear as needed to ensure their safety and the safety of your property.
Can you remove junk from multiple locations?
Yes, we can remove junk from multiple locations, whether it's different rooms in your home, different floors of a building, or multiple business locations.
Do you clean up after the junk is removed?
Absolutely! We pride ourselves on leaving your space clean and tidy after removing the junk. You won't have to worry about any leftover debris or mess.
Are there any restrictions on the size or quantity of items you can remove?
We're equipped to handle jobs of all sizes, from single-item pickups to large-scale cleanouts. There are no strict restrictions on size or quantity, but please inform us of any particularly large or heavy items in advance.
Do you provide same-day junk removal services?
Depending on our schedule and availability, we may be able to accommodate same-day junk removal requests. Please contact us as soon as possible to inquire about availability.
Can you provide references or testimonials from previous customers?
Absolutely! We'd be happy to provide references or share testimonials from satisfied customers upon request. Just let us know, and we'll be glad to share them with you.
Are there any items you absolutely cannot take under any circumstances?
While we strive to accommodate most requests, there are certain items we cannot take, such as hazardous materials, explosives, or items prohibited by local regulations. We'll inform you if we encounter any such items during our assessment.
What measures do you take to protect the environment during junk removal?
We prioritize environmentally friendly disposal methods, including recycling, repurposing, and donating whenever possible. Our goal is to minimize the amount of waste that ends up in landfills and reduce our environmental impact.
Can you assist with hoarding cleanup?
Yes, we have experience in hoarding cleanup and can help restore order to cluttered spaces. Our team approaches these situations with sensitivity and professionalism, ensuring a compassionate and thorough cleanup process.
Do you provide commercial junk removal services?
Absolutely! We offer commercial junk removal services for businesses of all sizes, including offices, retail spaces, construction sites, and more. No job is too big or too small for us to handle.
Is there a minimum or maxim amount of junk you'll remove?
We're flexible and can accommodate jobs of any size, whether it's a single item or a full-scale cleanout. There's no strict minimum or maximum amount of junk we'll remove, so feel free to reach out to us with your specific needs.
Can you handle demolition debris removal?
Yes, we have the equipment and expertise to handle demolition debris removal safely and efficiently. Whether it's from a renovation project or a complete demolition, we'll ensure that the debris is removed and disposed of properly.
Do you provide cleanup services after construction projects?
Absolutely! We offer post-construction cleanup services to ensure that your property is left clean and debris-free after construction or renovation projects. We'll remove any leftover materials, debris, or junk, leaving your space ready for use.
Can you remove large appliances like refrigerators or washing machines?
Yes, we can remove large appliances as part of our junk removal services. Our team is experienced in handling heavy and bulky items safely, ensuring they're removed without causing damage to your property.
How do I schedule a junk removal appointment?
Scheduling a junk removal appointment is easy! Simply give us a call at (805) 861-6992, and one of our friendly team members will assist you in setting up a convenient appointment time. You can also reach out to us via email or through our website's contact form, and we'll get back to you promptly to schedule your appointment.
How quickly can you schedule a pickup?We strive to accommodate our customers' schedules as much as possible. Typically, we can schedule a pickup within 24 to 48 hours of your request, depending on availability.
Are there any items you charge extra for?
While we have transparent pricing, some items may incur additional charges due to their size, weight, or disposal requirements. We'll inform you of any additional fees before starting the job.
Do I need to be present for the junk removal?
It's preferred for someone to be present during the junk removal process to ensure everything is taken as requested. However, if you're unable to be present, we can discuss alternative arrangements beforehand.
Can you provide a quote over the phone?
We can provide estimates over the phone based on the information you provide about the items you need to be removed. For an accurate quote, we may need to assess the items in person.
Do you offer any discounts for recurring services?
Yes, we offer discounts for recurring services or for multiple jobs booked at once. Please inquire about our special rates when scheduling your appointment.
How do you ensure safety during junk removal?
Our team is trained in proper lifting techniques and safety protocols. We also equip them with protective gear as needed to ensure their safety and the safety of your property.
Can you remove junk from multiple locations?
Yes, we can remove junk from multiple locations, whether it's different rooms in your home, different floors of a building, or multiple business locations.
Do you clean up after the junk is removed?
Absolutely! We pride ourselves on leaving your space clean and tidy after removing the junk. You won't have to worry about any leftover debris or mess.
Are there any restrictions on the size or quantity of items you can remove?
We're equipped to handle jobs of all sizes, from single-item pickups to large-scale cleanouts. There are no strict restrictions on size or quantity, but please inform us of any particularly large or heavy items in advance.
Do you provide same-day junk removal services?
Depending on our schedule and availability, we may be able to accommodate same-day junk removal requests. Please contact us as soon as possible to inquire about availability.
Can you provide references or testimonials from previous customers?
Absolutely! We'd be happy to provide references or share testimonials from satisfied customers upon request. Just let us know, and we'll be glad to share them with you.
Are there any items you absolutely cannot take under any circumstances?
While we strive to accommodate most requests, there are certain items we cannot take, such as hazardous materials, explosives, or items prohibited by local regulations. We'll inform you if we encounter any such items during our assessment.
What measures do you take to protect the environment during junk removal?
We prioritize environmentally friendly disposal methods, including recycling, repurposing, and donating whenever possible. Our goal is to minimize the amount of waste that ends up in landfills and reduce our environmental impact.
Can you assist with hoarding cleanup?
Yes, we have experience in hoarding cleanup and can help restore order to cluttered spaces. Our team approaches these situations with sensitivity and professionalism, ensuring a compassionate and thorough cleanup process.
Do you provide commercial junk removal services?
Absolutely! We offer commercial junk removal services for businesses of all sizes, including offices, retail spaces, construction sites, and more. No job is too big or too small for us to handle.
Is there a minimum or maxim amount of junk you'll remove?
We're flexible and can accommodate jobs of any size, whether it's a single item or a full-scale cleanout. There's no strict minimum or maximum amount of junk we'll remove, so feel free to reach out to us with your specific needs.
Can you handle demolition debris removal?
Yes, we have the equipment and expertise to handle demolition debris removal safely and efficiently. Whether it's from a renovation project or a complete demolition, we'll ensure that the debris is removed and disposed of properly.
Do you provide cleanup services after construction projects?
Absolutely! We offer post-construction cleanup services to ensure that your property is left clean and debris-free after construction or renovation projects. We'll remove any leftover materials, debris, or junk, leaving your space ready for use.
Can you remove large appliances like refrigerators or washing machines?
Yes, we can remove large appliances as part of our junk removal services. Our team is experienced in handling heavy and bulky items safely, ensuring they're removed without causing damage to your property.
How do I schedule a junk removal appointment?
Scheduling a junk removal appointment is easy! Simply give us a call at (805) 861-6992, and one of our friendly team members will assist you in setting up a convenient appointment time. You can also reach out to us via email or through our website's contact form, and we'll get back to you promptly to schedule your appointment.
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